Analysis of Businesses and Sectors >>
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The last three years have seen major changes in the retail, services and financial sectors. Reductions in cost levels, an emphasis upon higher quality, deepening economic recession, new competitors, new ways of appealing to customers, new technologies and new delivery systems for services. These are the drivers of massive change in the retail, services, and finance sectors.

Independent Assessment
An independent confidential assessment of Company position and profile.

We use the following analytical framework

Some Key Issues:

• The main drivers of change in a sector
  
• Managing multi-channel retailing
• Customer retention
• The 'New Customer' - emerging trends
• Organisational competences - implementing change
• Useful technologies - can the organisation actually exploit new technologies?
• What will retail be like in 2012?

See Also >>>

Evaluating Security, Loss Prevention and Fraud Issues