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GRTB - 2011 Survey
Read about the Global Retail Theft Barometer Dissecting Store Crime
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The Global Retail Theft Barometer 2011


Key Results
After a dip in shrinkage last year (2009-10), shrinkage has risen in the 12-months ending June 2011 as a result of increased shoplifting, higher employee fraud, and organized retail crime (ORC). Total global shrink in 2011 cost retailers $119.092 billion, an average of 1.45% of global retail sales. The shrinkage rate was an average of 6.6% higher than 2010. Last year shrinkage was $108.092 billion (1.36% of sales), adjusted for the inclusion of South Korea and exchange rate changes. 'Shrinkage' or 'shrink' is inventory loss caused by crime or administrative error. In this report it is measured as a percentage of retail sales value.

The Survey
The GRTB 2011 survey of major retailers in all business sectors in 43 countries provided 1,187 useable responses, 25%., with combined sales of $984 billion.
The results are grossed up to be equivalent the size of every national retail market surveyed

Causes of Shrinkage

Causes of Shrinkage

The causes of shrinkage reflect retailer perceptions of the causes of shrinkage in their own businesses. Internal error including mispricing, invoicing errors and administrative failure cost $19.4 billion, representing 16.2% of total shrinkage.

Dishonest employees were thought to cause $41.7 billion (35.0% of shrinkage) of losses and customer theft, including shoplifting and organized retail crime, cost retailers $51.5 billion in 2011 (43.2% of total shrinkage) compared to $45.4 billion in 2010. This was a year-on-year increase of 13.4% in customer theft.

Sources of Shrinkage Loss by Continent

Sources of Shrinkage Loss by Continent

Organised Retail Crime 2011

Organises Retail CRime 2011

Shrinkage by Country (percentage of sales)

Shrinkage by Country (percentage of sales)
Global Retail Shrinkage by Country

Shrinkage Losses of Most Vulnerable Lines


Grocery Shrinkage Losses

Loss Prevention Spending 2011

Global Loss Prevention Expenditure 2011
Primary drivers of RFID implimentation

Tagging and RFID Use of Instore Tagging

Previous Reports

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